Frequently Asked Questions
Everything you need to know about our premium catering supplies and services.
What is the standard shipping time for catering equipment?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, while oversized equipment may require freight shipping.
Do you offer bulk discounts for large events?
Yes, we offer competitive tiered pricing for bulk purchases of disposables, dinnerware, and buffet supplies. Please contact our sales team for a custom quote on large-scale orders.
What is your return policy for unused supplies?
Items in their original, unopened packaging can be returned within 30 days of purchase. Please note that food-grade perishables and custom-printed items are non-returnable for safety and hygiene reasons.
Are your disposable products eco-friendly?
We carry a wide range of sustainable options, including biodegradable bamboo plates, compostable cutlery, and recycled paper products to help make your events more environmentally conscious.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For corporate accounts, we also offer purchase order (PO) invoicing upon credit approval.